Terms of service
OVERVIEW
Welcome to TideLuma. The terms “we,” “us,” and “our” refer to TideLuma. TideLuma operates this store and website, including all related information, content, features, tools, products, and services offered to you, the customer.
TideLuma is powered by Shopify, which enables us to provide our online store and services to you.
These Terms of Service, together with any policies referenced on our website, describe your rights and responsibilities when you visit, use, or purchase from TideLuma. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use our website or services.
SECTION 1 — ACCESS AND ACCOUNT
By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for your minor dependents to use this website.
To place an order, you may be asked to provide information such as your name, email address, billing address, shipping address, and payment information. You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the security of your account information and for all activity that occurs under your account.
SECTION 2 — OUR PRODUCTS
We make every effort to display our products as accurately as possible. However, product colors, details, packaging, and appearance may vary slightly depending on your device, screen settings, supplier updates, or product availability.
Product descriptions, pricing, and availability may change at any time without notice. We reserve the right to discontinue any product or limit product quantities at our discretion.
TideLuma products are intended for recreational summer, beach, pool, travel, and water-related use. Customers are responsible for using all products safely and according to any included instructions or warnings.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. TideLuma reserves the right to accept, decline, cancel, or modify an order for any reason, including suspected fraud, incorrect pricing, product availability, or shipping restrictions.
Your order is not accepted until payment has been processed and your order has been confirmed. Please review your order carefully before submitting it, as we may not be able to accommodate cancellation requests after an order has been processed.
If we make changes to or cancel an order, we will attempt to notify you using the contact information provided at checkout.
Purchases are subject to our Return and Refund Policy.
SECTION 4 — PRICES, DISCOUNTS, AND BILLING
Prices, discounts, promotions, and product availability are subject to change without notice. The price charged for a product will be the price shown at the time your order is placed, unless there is an error in pricing.
Posted prices do not include taxes, shipping fees, handling fees, customs fees, or import duties unless clearly stated.
You agree to provide current, complete, and accurate billing and payment information for all purchases. You represent that you are authorized to use the payment method provided and that all charges incurred will be honored by your payment provider.
SECTION 5 — SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. TideLuma is not responsible for shipping delays caused by carriers, customs processing, incorrect shipping information, weather, holidays, supplier delays, or events outside our control.
Once an order has been transferred to the shipping carrier, risk of loss may pass to the customer to the extent permitted by law.
Customers are responsible for providing a complete and accurate shipping address at checkout.
SECTION 6 — RETURNS AND REFUNDS
Returns, refunds, and exchanges are handled according to our Return and Refund Policy. Please review that policy before purchasing.
For questions about returns or refunds, contact us at tidelumaservices@gmail.com.
SECTION 7 — INTELLECTUAL PROPERTY
All content on the TideLuma website, including text, graphics, images, logos, product names, designs, layouts, and other materials, is owned by TideLuma, its affiliates, licensors, suppliers, or respective content owners and is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, publish, display, sell, or exploit any portion of our website or content without our prior written permission.
The TideLuma name, logo, branding, product names, designs, and slogans are trademarks or brand assets of TideLuma. You may not use them without our written permission.
SECTION 8 — OPTIONAL TOOLS
We may provide access to third-party tools or features through our website. These tools are provided “as is” and “as available” without warranties or guarantees.
Your use of third-party tools is at your own risk and subject to the terms of the third-party provider.
SECTION 9 — THIRD-PARTY LINKS
Our website may include links to third-party websites, services, or resources. We are not responsible for the content, accuracy, policies, or practices of any third-party websites.
If you choose to access third-party websites, you do so at your own risk. Complaints, claims, or questions about third-party products or services should be directed to the third party.
SECTION 10 — RELATIONSHIP WITH SHOPIFY
TideLuma is powered by Shopify, which enables us to operate our online store and provide services to you. However, any sales and purchases made through our store are made directly with TideLuma.
By using our website, you acknowledge that Shopify is not responsible for any aspect of transactions between you and TideLuma, including products purchased, order fulfillment, injuries, damages, losses, or claims related to purchases from our store.
SECTION 11 — PRIVACY POLICY
Personal information collected through our website is handled according to our Privacy Policy. By using our website, you acknowledge that you have reviewed our Privacy Policy.
Because our store is powered by Shopify, Shopify may also collect and process certain personal information to provide and improve the services used to operate our store.
SECTION 12 — FEEDBACK AND REVIEWS
If you submit reviews, feedback, suggestions, photos, comments, or other content to TideLuma, you grant us the right to use, reproduce, modify, publish, distribute, and display that content for business, marketing, and promotional purposes.
You represent that any content you submit is accurate, lawful, and does not violate the rights of any third party.
We reserve the right to remove or edit content that we determine is unlawful, offensive, misleading, inappropriate, or in violation of these Terms.
SECTION 13 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.
We reserve the right to correct errors, update information, cancel orders, or make changes at any time without prior notice, including after an order has been submitted.
SECTION 14 — PROHIBITED USES
You may not use our website or services for any unlawful, harmful, fraudulent, abusive, or malicious purpose.
You agree not to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Submit false or misleading information
- Upload viruses or malicious code
- Attempt to interfere with website security
- Scrape, copy, or exploit any part of the website
- Harass, abuse, defame, intimidate, or harm others
- Use the website for spam, phishing, or unauthorized advertising
- Impersonate another person or entity
We reserve the right to suspend, restrict, or terminate access to our website if we believe these Terms have been violated.
SECTION 15 — TERMINATION
We may terminate or restrict your access to our website or services at any time, without notice, if we determine that you have violated these Terms or used our website improperly.
Any obligations or liabilities incurred before termination will survive termination where applicable.
SECTION 16 — DISCLAIMER OF WARRANTIES
Our website, services, and products are provided “as is” and “as available” without warranties of any kind, either express or implied, unless otherwise required by law.
We do not guarantee that our website will be uninterrupted, secure, error-free, or free from harmful components.
We do not guarantee that any product will meet your expectations beyond what is expressly stated in the product description.
SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, TideLuma, its owners, employees, partners, suppliers, service providers, and affiliates shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of our website, services, or products.
This includes, but is not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs, personal injury, misuse of products, shipping delays, or other damages related to your use of our services or products.
SECTION 18 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless TideLuma, Shopify, and our affiliates, partners, employees, contractors, suppliers, and service providers from any claims, damages, losses, liabilities, or expenses arising from your breach of these Terms, your violation of any law, your misuse of our website, or your violation of another party’s rights.
SECTION 19 — SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain valid and enforceable.
SECTION 20 — WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, along with any policies posted on our website, represent the entire agreement between you and TideLuma regarding your use of our website and services.
SECTION 21 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer, assign, or delegate our rights and obligations under these Terms without notice or consent.
SECTION 22 — GOVERNING LAW
These Terms shall be governed by and interpreted according to the laws applicable in the jurisdiction where TideLuma operates, without regard to conflict of law principles.
SECTION 23 — CHANGES TO THESE TERMS
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to our website.
It is your responsibility to review these Terms periodically. Your continued use of our website after changes are posted means you accept those changes.
SECTION 24 — CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at: